Case Studies

Quick Jump:
Sales/Revenue Generation
Cost Reduction
Employee Satisfaction
Cash Flow/Cycle Time/Cost Reduction

• BellSouth Increased Sales in an Inbound Call Center
  
  
• Television Sales Project
  
  
• Account Team Sales - Cold Calling Revenue
  
  
• Yellow Pages Advertising Sales
  
  
• Small Business Mass Market-Inbound and Outbound Sales
  
  
• Fortune 50 Telecom Revenue Increase, Customer and Employee Satisfaction
  
  
• Healthcare Bedside Glucose Testing Error Reduction
  
  

• Billing Cycle Time & Error Reduction Project
  
  
• Technician Dispatch Reduction Initiative (DRI)
  
  
• Reduce Repeated Calls Into Call Centers
  
  
• Healthcare Optimization of Storage
  
  
• Healthcare Outreach Lab Error Reduction
  
  
• Inbound Calls to Interactive Voice Response (IVR)-Hispanic Call Center
  
  
• Healthcare Emergency Room Lab Requisition
  
  
• New Product Development for a Retail Food Product
  
  
• New $80M Facility for Existing Retail Food Products
  
  

• Employee Satisfaction Project
  
  
• Healthcare Facilities Management/Engineering
  
  

• Healthcare Emergency Room Billing Cycle Time