Quadrant One Group - Healthcare Emergency Room Billing Cycle Time Case Study: Details


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Healthcare Emergency Room Billing Cycle Time

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Problem

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Details

Details

1. What: Decrease Emergency Room Charge Sheet Errors, reduce the number of days it takes to get the bill out to the insurance companies

Key measures: Error Rate, Cycle Time, Cash Flow

2. Who: Emergency Room personnel
3. Where: General Hospital
4. How Long: 4 months
5. How: Lean/Six Sigma Approach
6. Why: Improve Cash Flow

Procedures Used: Standardization of Work, Workload Balancing and Leveling, Kaizen, Just-in-Time training, Elimination of Waste, Mistake Proofing, Visual Controls

5133 Harding Road #400 • Nashville, Tennessee 37205 • Phone: 877.297.7737 • Fax: 615.297.5507 • info@quadrantonegroup.com