 |
|
|
|
Details
-
What: Decrease error rate in Emergency Room specimen labeling; the error rate causes rework on the part of the nurses and the lab
Key measures: Specimen labeling defects, cycle time from collect to receive, cycle time from receive to result, patient satisfaction
-
Where: General Hospital
-
How Long: 4 months
-
How: Lean/Six Sigma Approach
-
Why: Decrease defects/rework and cycle time; improve nurse, patient and doctor satisfaction
Procedures Used: Standardization of Work, Workload Balancing and Leveling, Kaizen, Just-in-Time training, Elimination of Waste, Mistake Proofing, Visual Controls
|
|
|
