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Details
- What: Decrease repair times
Key measures: Repair times, perception of repair times, nurse/patient satisfaction.
Participants: Hospital nurses, waiting room receptionist, department secretary, unit secretary
- Who: Facilities Management Personnel
- Where: General Hospital
- How Long: 4 months
- How: Lean/Six Sigma Approach
- Why: Improve communication and nurse/patient/employee satisfaction
Procedures Used: Standardization of Work, Workload Balancing and Leveling, Kaizen, Just-in-Time training, Elimination of Waste, Mistake Proofing, Visual Controls |
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