Fortune 50 Telecom Revenue Increase, Customer and Employee Satisfaction

Superior Results Delivered :

104% increase in revenue in the servicing center (employees normally take service calls but will make sales before hanging up with the customer), 12% overall increase in employee satisfaction, 30% increase in customer satisfaction in the servicing center (even though the service call added sales to the bottom line), 19% increase in customer satisfaction in the collections center, 13% increase in customer satisfaction in the repair center