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Details
- What: Decrease defects in billing of bedside glucose testing
Key measures: Defects (incomplete patient information, results of test not entered, diabetic flow sheet submitted late or not at all, incorrect charge codes)
- Who: Hospital nurses, payors, compliance and finance department
- Where: General Hospital
- How Long: 4 months
- How: Lean/Six Sigma Approach
- Why: Improve revenue
Procedures Used: Standardization of Work, Workload Balancing and Leveling, Kaizen, Just-in-Time training, Elimination of Waste, Mistake Proofing, Visual Controls
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