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Details
1. What: Decrease errors/missing information on lab requisitions used to order a lab test and then bill the patient.
Key measures: Errors per requisition, Cycle Time, Customer (Nurse in the outreach doctor’s office) Satisfaction
2. Who: Hospital
3. Where: General Hospital
4. How Long: 4 months
5. How: Lean/Six Sigma Approach
6. Why: Reduce/eliminate the occurrence of missing information
Procedures Used: Standardization of Work, Workload Balancing and Leveling, Kaizen, Just-in-Time training, Elimination of Waste, Mistake Proofing, Visual Controls
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